Last updated: September 2025

White Lily Counselling is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information Collected

White Lily Counselling may collect the following types of information:

  • Personal details — name, phone number, email address, and postal address.
  • Sensitive information — information relating to relationships, health, or wellbeing provided during counselling sessions.
  • Website information — IP address, browser type, and pages visited (via cookies or analytics tools).
  • Payment information — billing details when payments are made for services.

How Information Is Collected

Information may be collected through:

  • Website contact forms and online booking systems
  • Phone calls, SMS, emails, or in‑person communication
  • Third‑party service providers, such as payment processors or scheduling platforms

Use of Personal Information

Personal information may be used to:

  • Provide counselling services
  • Communicate about appointments, resources, and updates
  • Process payments and manage accounts
  • Improve the website and services
  • Meet legal and professional obligations

Disclosure of Information

Counselling confidentiality is respected at all times. Information will not be disclosed without consent, except where required by law (for example, risk of harm or mandatory reporting obligations).

Storage and Security

  • Records are stored securely in electronic form.
  • Reasonable steps are taken to protect information from misuse, loss, unauthorised access, modification, or disclosure.
  • Only authorised personnel have access to counselling records.

Access and Correction

Clients have the right to:

  • Request access to personal information held by White Lily Counselling.
  • Request correction of inaccurate or outdated information.

Website and Cookies

The website may use cookies and analytics tools to improve user experience. Cookies can be disabled through browser settings, though some website features may not function properly.

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on the website.

Contact

For questions or concerns about this Privacy Policy or the handling of personal information, please contact White Lily Counselling.